BlackBerry Proxy Service Not Starting
I’ve come across this bug a couple of times. The BlackBerry proxy service installs as part of a BlackBerry UEM or BlackBerry Connectivity Node (aka router) installation. Sometimes with an upgrade the proxy service doesn’t start and the simple fix is editing an .xml configuration file in the \Program Files\BlackBerry directory. Essentially, the upgrade script puts an alphanumeric string instead of the FQDN of the server which is hosting the Proxy service and the proxy service fails to start. This can be seen in the logs. Another issue is that if the IPv6 bindings on the NICs takes precedence over IPv4, this might also result in the service failing to start
– IPv6 disabled this is why>>
— If issue getting BB Proxy Service running (or can’t connect to it from BCN:
Windows Server 2019
The Hostname is used in the uos-manifest.xml file instead of the FQDN and the server is unable to resolve an IP address for the Hostname.
- Navigate to the uos-manifest.xml file at C:\Program Files\BlackBerry\UEM\common-settings.
- Back up the uos-manifest.xml file.
- Edit the uos-manifest.xml file and remove the Hostname and replace with the FQDN.